Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the  Patient Registration Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 3:00 PM - 11:00 PM. It may be necessary, given the business need, to work rotating weekends, and holidays. Our office is located at 18300 Roscoe Blvd, Northridge, CA 91325.

We offer 6 weeks of on-the-job training. The hours of the training will be 9:00 AM - 5:00 PM, Monday - Friday.

Primary Responsibilities:

• Ensures that adequate phone coverage is in place at all times; primary liaison with afterhours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools.
• Conducts at least quarterly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non-clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Decisions are guided by policies, procedures, business plan and supervising Manager.
• Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, Member Services, IS, etc.
• Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external).

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED.
• Must be 18 years of age OR older.
• 2+ years of in-person healthcare customer service experience.
• 1+ years of experience working as a supervisor/manager in healthcare.
• Healthcare insurance benefits experience.
• Proficiency with Microsoft Word (create and edit correspondence), Excel (ability to create, edit, and sort spreadsheets) and Outlook (email and calendar management).
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use.
• Ability to work Monday - Friday, 3:00 PM - 11:00 PM, including the ability to work rotating weekends and holidays.
• Ability to work onsite at 18300 Roscoe Blvd, Northridge, CA 91325.

Preferred Qualifications:

• Experience with medical or health terminology.
• Previous experience in sales or collections.

California Residents Only: The salary range for this is $58,300 - $114,300 annually. Pay is based on several factors including but not limited to  local labor markets , education, work experience, certifications, etc.  UnitedHealth Group complies with all minimum wage laws as applicable . In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

#RPO #RED

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