Job Description

Job Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner Sr/Manager within PNC’s Technology organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Responsibilities
• The Product Manager– Customer Identity and Access Management Operations is responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure and effective management of the customer identity services
• This role is essential for maintaining the integrity and availability of PNC's CIAM processes and technology, particularly focusing incident, change, an problem management of in accordance with ITIL frameworks and will provide oversight of our Operational support team for the program platforms
• Contribute to the Identity and Access Management (IAM) vision and roadmap
• Operational Leadership for CIAM that include ability to develop and implement strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve responses times by effectively leading change and problem management to ensure service level agreements (SLAs) are met
• Ability to lead and mentor a team of operations specialists and engineers, including demonstrable ability to manage vendor relationship deliverables with Service Providers to ensure contractual obligations are not only met but design to deliver high-quality services to align with CIAM objectives
• Partner engagement and effectively communicate with other CIAM leaders, IT teams and business units to ensure operational integration meets the program objectives
Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness and alignment to PNC's customer identity standard
• Report on these metrics to provide clarity and drive improvements across CIAM operations
• Ability to provide graphic reporting and dashboards in tools such as Tableau, SPLUNK, Grafana, Dynatrace, Logscale and others.
• Validation of Controls in the production environment
• Responsible for coordination of patching, maintenance, and vulnerability management for applications.

Qualifications
* Experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, capabilities, and/or operational leadership experience. Experience leading delivery and incident management teams/people is preferred.
* ITIL Process experience, particularly with incident, problem, and change management
* Deep understanding of IAM technologies, controls, and best practices including adaptive authentication, PKI and passwordless technologies
* Solid understanding of IAM principles in cloud first environment
* Understanding of PCI, SOX, EU-GDPR regulations and for IAM
* Know how to influence technology teams to deliver a frictionless employee identity experience
* Experience influencing teams and partners without direct authority over them
* Experience in accessing data sources and create, edit, and publish reporting and Dashboards in several form factors.
* Enable digital identity to tell the story through the use of data and visuals.
* Coached individuals & leaders at multiple levels able to demonstrate tangible results
* Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and motivating changes
* Established relationships with partners across all levels and departments
* Superb communication skills at all levels of organization
* Reliable, punctual attendance is an essential function of the position

Tools Familiarity:
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Job Description

• Owns the vision and definition of the product. Serves as the voice of the Customer. Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product based on business value.
• Drives the creation of and the integrity of the product backlog. Leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value.
• Responsible for ensuring the Scrum Master(s) and development team(s), are focused on the right priorities during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.
• Accepts delivery of working product from the Scrum Team(s). Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Customer Solutions, Data Visualization, Prioritization, Scrum Software Development, User Experience (UX) Design

Competencies Agile Development, Business Acumen, Design Thinking, Effective Communications, Innovation, Interpersonal Relationships, IT Standards, Procedures & Policies, Managing Multiple Priorities, Organizational Leadership, Planning and Organizing, Solutions Development

Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement, Remote job,

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