Job Description
Essential Duties and Responsibilities The statements below are intended to describe the general nature and scope of work being performed by this position.This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Processes full range of recertifications and lease-ups for federally/locally funded and regulated programs.These programs include, but are not limited to, tenant-based, project-based, Enhanced vouchers, opt-outs, Veterans' Affairs Supportive Housing (VASH), direct referrals from other agencies, and third-party case managed;
- Processes recertification packets; examines income, family composition, and other relevant documentation to determine the extent of necessary changes, the need to obtain additional information and the continued eligibility of participant families;
- Determines when there have been HAP overpayments to landlords and applies related retro-active rent charges;
- Acts as initial point of contact for resolution to all community, owner, or participant concerns or complaints for caseload assigned;
- Process and approve/reject lease-up packages in accordance with HCVP policies and procedures;
- Processes new and transfers applicant/participant moves;
- Interviews applicant and participant families as required to complete lease-ups and interim/scheduled recertifications;
- Processes HAP abatements and recommends participants for termination related to information found as part of the recertification process. Assures accuracy in amount of adjustments; ensures that affected parties are notified accordingly;
- Reviews landlord rental increase requests; determines impact; re-calculates rental rates and prepares necessary documentation;
- Conducts interim recertifications based on tenant's own report of changes in income, family composition, and deductible expenses;
- Consults with tenants, landlords, and officials to resolve situations and determine applicable measures to be taken;
- Authorizes voucher size changes as required based on DCHA occupancy standards and verified household composition information collected during scheduled and interim recertifications;
- Arranges for inspections to ensure that units comply with housing quality standards as determined necessary during the recertification, lease-up and tenant complaint processes;
- Prepares correspondence, technical and status reports, etc. as needed to keep management informed of the progress of assigned activities;
- Performs third party verifications in accordance with local regulations and United States Department of Housing and Urban Development (HUD) requirements for third party verification;
- Counsels tenants as to policies and procedures relative to continued occupancy of a housing unit within the Housing Choice Voucher Program;
- Provides assistance on routine matters related to the Housing Choice Voucher Program (i.e.rent calculations and grievance procedures);
- Refers clients to social service agencies as needed;
- Enters and retrieves data or information from computer system;
- Performs other related duties as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Competencies Working knowledge of and experience in the following areas:
- Policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned area of responsibility in the DCHA
- DCHA Administrative Plan, other related local regulations and HUD regulations, notices, handbooks and guidance related to the Housing Choice Voucher Program
- Strong oral and written communication skills
- Strong customer service skills
- Accurate performance of basic mathematic operations and numerical skills
- Logical/ analytical problem-solving, report and recommendation development, and adherence to systematic procedures
Education and/or Experience Associate's degree; and at least five (5) years experience in a customer service or administrative capacity is required.A Bachelor's degree and at least (3) three years of previous housing authority experience is preferred. Other equivalent combination of education and/or experience which meet the minimum qualifications requirement may be substituted.
Housing Choice Voucher Specialist certificate is preferred.
Job Tags
Interim role, Local area,