Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

Customer Service Representative || IMMEDIATE HIRE

Benefits/Perks

• Competitive Compensation
• Direct Coaching
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure.

Responsibilities

• Identify the customer's needs, collect relevant information, and provide solutions
• Refer to pre-made scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $1,000.00 per week

About

RADIANCE is located in Midtown Manhattan. We are an outsourced Marketing, Sales, and Brand Development firm, providing face to face services to some of the most well-known companies in a variety of industries.

At RADIANCE, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. This is achieved through direct interaction with our clients target audiences.

Our in-person consulting provides clients with the results they need to excel in their field and elevate their goals

The name RADIANCE means brightness and holding a brilliant light. We are looking to instill that brightness and positivity into our clients' businesses.

Here at RADIANCE, we believe in providing positivity and opportunity, a new beginning. RADIANCE provides all employees with an opportunity for growth in the many facets of a business.

Job Tags

Similar Jobs