Cell Phone Repair Technician - Partnership Store (Samsung) Job at Asurion, Houston, TX

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  • Asurion
  • Houston, TX

Job Description

Job Description

STARTING RATE-$25.00

Since its inception in 2009, uBreakiFix has grown to more than 700 stores in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then, come join one of the largest and most reputable smartphone repair companies in the US.

POSITION DETAILS for Cell Phone Repair Technician- Partnership Stores

This Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Our technicians in our partnership stores uphold the ubreakifix by Asurion standards while providing high quality repair for some of our major cellphone manufacturer Partners.

Tasks and Responsibilities:

Diagnose and troubleshoot smartphones, tablets, computers, wearables and televisions.

Provide recommendations for problem resolution

Explain complex technical issues to customers in a non-technical, simple to understand manner

Provide repair and replacement estimates to customers

Ensure that all repairs meet or exceed uBreakiFix quality standards

Greet customers in a friendly manner and maintain a positive work environment

Answer phone calls to the store with a professional, courteous and friendly demeanor

Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

Keep track of all devices and inventory while safeguarding all store stock

Utilize the point-of-sale system to maintain an accurate record of customer information and a real-time status of each repair

Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V

BASIC QUALIFICATIONS for Cell Phone Repair Technician- Partnership Stores

6 months or more of smartphone repair experience

Outstanding customer service skills

Excellent technical, problem solving, and analytical skills

Exceptional organizational skills

Strong written and oral communication skills

Proficient in Microsoft Office

Work well in team environment

Ability to work flexible hours, including weekends and holidays

High school diploma or GED PREFERRED QUALIFICATIONS

Previous experience working at retail electronics store

We take care of you (benefits/perks):
Ongoing training to grow your skills
Competitive hourly pay and benefits
Career growth opportunities based on your interests
Skills development and hands-on training
And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Job Tags

Hourly pay, Holiday work, Flexible hours,

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